My daughter moved to Atlanta to train for a professional sport; we do not have family or friends in the city. My husband and I flew out for a long weekend to visit her, see her train and help get her settled. Unfortunately, my daughter sustained a serious injury (of career-ending magnitude) and our weekend plunged into emergency-mode. The injury had the potential to scar her for life and we knew we had to act fast. We contacted the one of the leading plastic surgeons in Newport Beach, California, Dr. Jay Calvert, for advice. Though he was in Dubai, Dr. Jay Calvert immediately connected us to his colleague in Atlanta, Dr. John Connors. Without hesitation, Dr. John Connors asked for preliminary information to begin assessing the magnitude of my daughter’s injury. He identified extreme urgency in the situation; my daughter’s wound needed to be closed within 24 hours. Unfortunately, Dr. John Connors was out of town and would not be available in the time-frame. Without skipping a beat, Dr. John Connors connected us to his trusted colleague, Dr. Mark Crispin; by the time Dr. Mark Crispin got word of our situation it was already 3:30PM on a Saturday in Atlanta.
NOT ONLY did Dr. Mark Crispin reply within 15 minutes of being called by his colleague Dr. John Connors, he offered to pick us up (based on my daughter’s condition) and he opened up his office to evaluate and treat my daughter. I cannot fully express my gratitude; as a mother, seeing how quickly and delicately Dr. Mark Crispin attended to my child and put my heart at rest, alleviating the fear that
this incident would scar her (physically and emotionally) for life. As an acquaintance, Dr. Mark Crispin confirmed rare hopes that humanity can still extend love and courage selflessly. Our family’s emergency was met with the highest level of care despite no prior established relationship. That reflects such a pure integrity and understanding humanity in Dr. Mark Crispin. We will be forever grateful.
This incident should make all of Dr. Jay Calvert’s patient’s feel 100% taken care of in ways that they might have never expected, as I can assure you his level of patient care extends further than the initial procedure that you might have. The continuation of patient care long after surgeries has been done is glaringly obvious and a true blessing that cannot be measured. To reiterate, he was out of the country and potentially asleep when I called; it would have been fully justified for him to miss my call. He didn’t just point me in a general direction, he made personal phone calls to create a smooth transition for speedy and thorough care.
This experience has exemplified all the different ways a plastic surgeon can support you; not just cosmetic upgrades but injury recovery. I can’t emphasize enough the value of researching your plastic surgeon, these are situations no one ever considers, but our relationship with Dr. Jay Calvert over the past 15 years has proven to be extremely invaluable. So when you are considering your plastic surgeon be aware that this a relationship that can be one of the most important ones you make for many reasons and many levels of care. To have one that is so attentive and with such an impressive CV as well as an accomplished list of colleagues, and to do what his colleague did, with no prior relationship to me, puts him in the category of not only a preeminent plastic surgeon but also an exceptional human being.